Bobcat Onboarding Error – how to solve this problem?

This is a problem that’s frequently encountered when setting up a Bobcat miner for the first time. As the message suggests there’s been an error with getting your miner initialized on to the Helium Blockchain.

There are a few different ways to solve the problem.

  1. Unplug the Bobcat miner. Wait for a few minutes and try again. This should solve the problem
  2. If 1. did not solve the problem then try clearing the cache on your phone
  3. If 1. or 2. did not solve your problem, then contact Bobcat support – they should be able to solve this problem