This is a problem that’s frequently encountered when setting up a Bobcat miner for the first time. As the message suggests there’s been an error with getting your miner initialized on to the Helium Blockchain.
There are a few different ways to solve the problem.
- Unplug the Bobcat miner. Wait for a few minutes and try again. This should solve the problem
- If 1. did not solve the problem then try clearing the cache on your phone
- If 1. or 2. did not solve your problem, then contact Bobcat support – they should be able to solve this problem